FAQ

My PayPal payment will not go through. Why?

If your PayPal payment cannot be completed, the following reasons may apply.

• The PayPal registered address does not match the shipping address
• Your credit card has expired
• Insufficient balance or credit limit
• Cardholder authentication (3D Secure) may be required by your card issuer
• VPN connection

You may also pay via Invoice (PayPal invoice), which has a higher payment success rate. If you prefer this option, please request it using the form below.
→ https://www.markinsjapan.com/invoice If you require further assistance, we kindly ask that you contact PayPal directly.
Please use the inquiry page at the link below.
→ https://www.paypal.com/jp/smarthelp/contact-us

Yes.
The set product comes with a lever-shoe type Ball head (black). If you prefer a different combination, please select your desired set from the “Set Sales” section on the BV-HEAD (BV24, BV14) product description page.

Can Markins Ball heads be used with any tripod?

They can be used with most standard tripods.
Tripod mounting screws for attaching a head are standardized as 1/4 inch (small screw) or 3/8 inch (large screw). Most manufacturers include a bushing adapter or allow screw replacement so that both sizes are supported. If your tripod only supports a 1/4 inch screw, you can attach the head by purchasing a bushing adapter separately.

To use a Ball head, you will need a plate such as a camera plate or lens plate. A quick shoe is attached to the Ball head^*1, so you can use it as long as you have the appropriate plate to mount your equipment. However, an L-shaped hex wrench is required to attach the plate. If your tripod only supports a small screw, a bushing adapter will also be required separately. For further details, please refer to the How to Choose Products page.

^*1 The Q20i-NQS and Q10i-NQS models do not include a quick shoe.

In principle, Arca-Swiss compatible (dovetail style) plates can be used^*2.
However, even among Arca-Swiss compatible plates, the width may vary slightly by manufacturer. When using a lever-type quick shoe, we recommend using plates from the same manufacturer. For example, if you attach a third-party plate to a lever-type quick shoe, the lever may feel too tight or too loose. In such cases, the clamping force adjustment screw must be adjusted. Although this adjustment only needs to be done once, you will need to readjust it when switching back to a Markins plate. To avoid this inconvenience, we recommend using a knob-type quick shoe or standardizing your plates to the same manufacturer.

^*2 Compatibility has been confirmed with plates from Arca-Swiss, KIRK, RRS, and Wimberley. Compatibility with other brands has not been confirmed.

The Manfrotto Q6 type head is Arca-Swiss compatible, so attachment is possible → Photos of installation on XPRO Ball head

Usage & Maintenance Know-How → Ball head → Cleaning

Please apply via the "Repair & Overhaul Application" page.

Usage & Maintenance Know-How → Ball head → If the ball lock knob or limit dial will not turn

Please explain the load capacity measurement standard of Markins.

The load capacity of Markins is measured by applying a load at a point 5 cm away from the center of the Ball head and determining how much load it can withstand. In general, if a camera is mounted vertically above the Ball head with its center of gravity aligned with the center, the Ball head can support even very heavy equipment as long as neither the Ball head nor tripod fails. However, when the camera is tilted upward or downward, the center of gravity shifts away from the center, increasing the load according to the distance of that shift. Therefore, using a point offset from the center as the reference provides a more realistic measurement standard. For this reason, Markins uses a point 5 cm away from the center as its measurement standard.

※For an easy-to-understand explanation of the load capacity of Markins Ball heads, please refer to the article published in the Korean edition of Digital Camera Magazine, June 2007 issue. →　 Read the article

How can I replace the quick shoe?

Markins Ball heads include i-Type models and models released before the i-Type.
i-Type models allow removal with a hex wrench. However, models released before the i-Type use a special mounting method to firmly secure the quick shoe, so customers cannot remove it themselves. If replacement is necessary, please contact us and we will assist you.

We also receive inquiries about attaching third-party quick shoes to Markins Ball heads, but we must decline such requests in accordance with the manufacturer's policy.

What is the warranty period for Markins products?

The warranty period for Markins products is three years. If a product purchased from our store is found to have a manufacturing defect, we will cover the shipping costs associated with repair or replacement. However, for products purchased from other retailers after September 2010, please contact the respective retailer.
For Ball head repairs, please provide the serial number engraved on the base when contacting us. If purchased through an authorized dealer or Amazon, we may request a receipt or other proof of purchase showing the purchase date.

What should I do if I receive a product different from what I ordered?

Please contact us immediately after receiving the product.
We keep complete shipment records and will respond promptly.

How is security handled during member registration?

We use SSL encryption for the transmission of personal information data.